1. General Refund Policy
Because TarotShri sessions are personalized services reserved specifically for an individual, payments for completed or commenced sessions are non-refundable.
Once a personalized session has been provided, no refund will ordinarily be issued merely because the customer:
- Dislikes the reading
- Disagrees with the interpretation
- Does not receive the expected answer
- Changes their mind
- Does not like the outcome
- Does not believe the reading
- Does not achieve the expected result
2. Cancellation Before the Session
If you request cancellation before the scheduled session, the applicable cancellation policy displayed at the time of booking will apply.
Where a service is specifically marked as non-refundable at checkout, the payment will ordinarily remain non-refundable except where:
- A refund is required by applicable law; or
- TarotShri is unable to provide the purchased service.
3. TarotShri Cancellation
If TarotShri cancels a confirmed paid session and cannot reasonably provide a replacement appointment, the customer may be offered:
- A rescheduled session; or
- A refund of the amount paid for the affected service.
4. Technical Problems
If a significant technical problem prevents the session from being delivered, TarotShri may offer a reasonable rescheduling option.
If TarotShri is unable to provide the service after a technical failure attributable to TarotShri, an appropriate refund or alternative arrangement may be offered.
5. Rescheduling
Customers may request rescheduling by contacting TarotShri before the applicable cutoff time stated on the booking page.
Rescheduling is subject to availability.
Repeated rescheduling requests may be restricted.
6. Late Arrival
The customer is responsible for joining the session on time.
If you arrive late, the session may still end at the originally scheduled time.
Late arrival does not automatically entitle the customer to additional time or a refund.
7. No-Show
If the customer does not attend the scheduled session and does not contact TarotShri within the applicable cancellation/rescheduling period, the appointment may be considered completed or forfeited.
No refund will ordinarily be provided for customer no-shows.
8. Customer Misconduct
Where a session is terminated because of serious customer misconduct, a refund will ordinarily not be provided, subject to applicable law.
9. Payment Disputes
Customers are requested to contact TarotShri first regarding genuine payment or service issues so the matter can be reviewed and resolved where possible.
Fraudulent payment disputes, unauthorized claims, or abusive chargebacks may be challenged using available transaction and service records.
Nothing in this policy limits any rights available to a consumer under applicable law.